Note: Our documentation pages are a work in progress! If you can't find the answers you need, please email us to let us know. We'll be happy to answer your questions.

Purelymail Company Policy

This page contains miscellaneous policy and statements mostly about Purelymail as a company itself.

Why didn't some of this go on the Terms and Conditions page?

Mostly, I didn't want to hire a lawyer and get into legal trouble if my understanding or phrasing was terribly wrong.

Non-discrimination

The company will not discriminate against its users for any personal or political reason. To the extent possible, Purelymail takes no stance on any political issue. Really, we're just here to provide a service.

Blackmail and ransom demands

We hereby precommit to never paying any ransom or blackmail. We apologize to our users in advance if this genuinely does come down to a full service failure that could've been avoided by paying ransom, but rewarding bad actors is deeply repulsive to us.

Bug bounty program

We can't afford a proper program at the moment, but we'd appreciate if you emailed us about any security issues you find. We'd be happy to give you a small amount of email credit (and our thanks).

Chargebacks

A chargeback or dispute is where a customer contacts their bank to dispute a payment, effectively saying "I didn't make this payment" or "This was fraud". This is likely to mean that the card was stolen and used for unauthorized transactions. Unfortunately we experience a few of these, and for smaller businesses like ours, we get charged a fee per account.

If you initiate a chargeback or dispute your payment for our service, your account will be immediately restricted. If you want to regain access to the account, to cover the fees incurred by the dispute, you will need to pay a $20 re-enablement fee.

What if Kevin is hit by a bus?

What is x is hit by a bus? This idea for small companies is what would happen if the owner were to suddenly be unable to continue on, for a series of reasons, which can include something horrific like being hit by a bus. We feel that it is important for you to know that we are prepared for this situation, and that the company won't break down and have issues for your access and ability emails.

The company has made efforts recently to hire new staff, to help with this concern. When Kevin took over from Scott he signed an agreement that Scott will be able to check in and ensure the company is being run in the right way. This means that Scott will still retain access to all systems until this period finishes. Kevin has also made an effort to hire new staff, not just to help with working on development and support, but to ensure that you will continue to experience uninterrupted email. Just the way it should be.

In the event of the worst case scenario, Scott can still access all of the high level administrative actions and the rest of the team will be able to continue support and other elements of keeping the company afloat.

However, if the worst case scenario were to hit and the rest of the team are unable to assist, then the service should be able to continue without maintenance for some time, and mail data should be safe even beyond that. (Until the AWS bills run out, basically.)